During the holiday season it can be up to 7 days.ĭo you gift wrap and ship to a third party? Our processing time is usually 1-2 days, not including holidays and weekends. How long does it take for my order to ship? 3-Day Select isn’t offered in all markets because UPS Ground is a better rate and delivers sooner than 3-days. This means you will get your package by Friday. UPS 2nd Day or 3-Day Select - Where available, delivers in 2 - 3 days when your order ships Tuesday of that same week. Please keep in mind that our location is remote in the mountains so delivery time and pricing varies. UPS Ground - Normally a 2-5 day delivery time frame, depending on your location. If you desire a definite window of delivery, please select UPS Ground, UPS 2nd Day or 3-Day Select, or USPS Express Priority. Please be aware that in spite of everyone’s best efforts to ship within reasonable expectations, COVID-19 has bottled necked the normal process. USPS Priority Mail - Normally takes 2-3 days for delivery for Colorado and neighboring states, and up to 4-5 business days in other parts of the country. We have different shipping options as described below: Major holidays like Christmas and Labor Day are not included in transit times. Orders placed after that time will ship the following Monday and Tuesday. Orders must be received no later than 11:00 AM MST on Tuesdays. Orders are shipped Monday and Tuesday to capitalize on the major carriers shipping time estimates and to minimize products sitting in a warehouse over the weekend. If you are unhappy with your purchase, we would love the opportunity to make it up to you - so please contact us and provide your telephone number so that we may reach out to you. If you are tax exempt and have a valid state permit, please send a copy to us.īecause the majority of our products are for personal use and product integrity is important to us, we do not accept returns. Many states are now requiring taxes for online purchases. If a package is sent to an incorrect address and returned to us, you are responsible for the cost to ship it again. If you choose a replacement, we’ll ship it to the original shipping address.

If your order is damaged, please take photos of the items, box, and labels and email it to us. It helps if you have your order number and a list of the items. Please check your order as soon as possible. If anything is missing or incorrect, please contact us. We can issue a refund or replace your missing, incorrect, or damaged items within 15 days of purchase. What happens if my order is damaged or missing? We currently do not ship internationally, or to Alaska and Hawaii. Once your package ships, we’ll email you with tracking information. We don’t accept personal checks or money orders. We accept Visa, MasterCard, American Express, Discover, and PayPal. No Refunds will be issued once shipment occurs. This is in order for us to ship on time to get everyone else their products. In that case, we request cancellation notification within 1 hour of placing your order. The exception to this is if you place an order anytime on a Monday or anytime before 11:00 am MST on a Tuesday. We allow cancellations within 24 hours of placing your order.

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